Terms and conditions of sale

The present conditions govern all online purchases made by natural persons via the website of :





Phone number : 02 33 93 66 60

R.C.S. CHERBOURG 404.968.190

1) Orders :

The order binding the customer is established as soon as we receive it on our server and that it is payed for. Order confirmation implies that the customer has clearly identified himself/herself by thoroughly completing the online order form.

Should the customer need any information, he/she can contact one of our customer advisors by telephone Monday through Friday from 10am to 12pm and from 2pm to 7pm on the following number: (00 33) 2 33 93 66 60.

2) Prices :

All prices are displayed in Euros, inclusive of all taxes, with the VAT applicable on the day the order is made. Prices can therefore change at any time.

The customer is informed of the price to pay when placing his/her order and agrees to pay the amount as well as all shipping costs in advance when placing his/her order.

The shipping costs for mainland France and other countries will depend on the carrier chosen.

3) Refunds and exchanges :

In accordance with article L 121-16 of the French Consumer Code (Code de la Consommation), the customer is entitled to return ordered articles within 14 days after receiving the parcel. He/She will have to pay for return costs.


According to his/her request, an exchange or refund will occur provided the article has not been used and is returned with its information cards in its original packaging. Custom-made goods cannot be exchanged or refunded.


To return an article, you must send it by post to the following address: Manufacture de parapluies de Cherbourg, 22 Quai Alexandre III, 50100 Cherbourg-en-Cotentin, France.


It is your responsibility to pay for the shipping cost when returning your article. The shipping costs are not refundable.

Depending on where you live, the delay necessary to receive your exchanged article may vary.


If you send an article the value of which exceeds 100€, you should consider using a delivery service in order to track your parcel or submitting to a delivery insurance. We cannot guarantee that we will receive the article your wish to return to us.

4) Payment:

The customer can pay for his/her purchases :

– online, when ordering, by bank card or PayPal.


The final order confirmation and online transmission of the bank card number are a proof of the order. According to the provisions of the Frenc h law dated March 13th 2000, they will lead to the cost of the listed articles on the order form – plus shipping costs – being due for payment.


These processes equate to a signature and tacitly signify the customer’s acceptance.

5) Delivery :

Upon receiving your order, the shipping process of the article will begin as soon as possible and while stocks last.


Information about estimated delivery dates is not binding. If articles happen to be unavailable, our customer will be notified by email or telephone and will have the possibility to cancel his/her order. Any delay shall not authorize the customer to refuse receipt of their order or request payment of interests or damages.


No claim will be accepted beyond one week following the date of delivery by the customer.


The transfer of ownership of the delivered articles implies their full payment. The shipping of the articles will only take place in France, Overseas Departments and Territories, and exceptionally, outside this geographical area, according to the shipping conditions to be defined

6) Protection :

The information given enable us to deal with our customers’ orders. In accordance with the terms of French law n° 78-17 dated January 6th 1978 on information technology, files and freedom, customers have the right to access, read, edit, correct and delete any information they have given.

7) Intellectual property of the website  :

All visual or audio elements present on the website of SAS MAPACHE – including any underlying technology – are protected by copyright, trademark law or patents. They are the exclusive property of SAS MAPACHE. A user running his/her own website can place a simple link to the home page of SAS MAPACHE’s website. In that case, it will not be an implicit affiliation agreement. However, all hyperlink leading to the website of SAS MAPACHE using “framing” or “in-line linking” techniques are strictly forbidden. In any case, any link – even if it has been implicitly authorized – will have to be removed if SAS MAPACHE requests so.

8) Responsibility  :

SAS MAPACHE cannot be held responsible for any inconvenience or damage resulting from the use of the Internet, especially in the event of an interrupted service, a computer virus or any external intrusion, and more generally, any matter referred to as “force majeure” by court.

9) Disputes  :

When putting through an order, the customer accepts without restriction the present conditions of sale. Any condition which has not be planned will be regulated by the prevailing practices in distance selling companies the head office of which is situated in France.

Furthermore, SAS MAPACHE agrees to respect the measures of the French Consumer Code (Code de la Consommation) regarding distance selling.